سياسية الاستبدال

Return and Exchange Policy: In Doctor Organic Farm, your satisfaction is our goal. For your safety, Doctor Organic Farm does not allow returns or exchanges of cosmetics and skincare products even if they are in their original condition, except for products that arrive damaged only. Q: Are there any fees for returns? A: When returning a non-damaged product, that is in its original condition, the customer bears a fee of 30 riyals, which is deducted from the value of the returned product. For a damaged product return, Doctor Organic Farm bears all fees. Q: How can I exchange/return a damaged product? A: Our customer service team will be happy to assist you by sending a ticket on the order or via customer service WhatsApp available in our app or website "Doctor Organic Farm," provided that the exchanged/returned product is in its original condition, with its original packaging, and has not been used, opened, or had its packaging altered. Q: How long is the allowed period for exchanging/returning a damaged product? A: You can exchange/return the damaged product within 7 days from the date of purchase. Q: How long does the exchange/return process take for a damaged product? A: At Doctor Organic Farm, we work hard to satisfy you, and the exchange/return process may take up to 15 working days. Q: In case of return, how can I get a refund of the amount I paid? A: The amount will be refunded after the damaged product arrives to us and its condition is verified, then the amount will be transferred immediately to your account. Q: What are the steps involved in the exchange process? A: When you wish to exchange the damaged product and choose an alternative product, we kindly ask you to transfer the difference amount between the damaged product and the alternative product. At Doctor Organic Farm... your satisfaction is our goal.